RASTELLI has always taken care and put passion into the design and production of its kitchens, using products that meet the highest reference standards. This allows RASTELLI to guarantee that its kitchens are free from manufacturing defects, as explicitly stated in this warranty. However, any damage due to assembly, inappropriate use, and incorrect maintenance cannot be attributed to RASTELLI.
This warranty assumes that the kitchens are correctly installed by specialized personnel, properly maintained, and used in accordance with the use and maintenance manual provided.
RASTELLI is committed to choosing the best materials for the production of its products. In addition to their undeniable resistance, beauty, and durability, the materials used also feature unique characteristics such as color variation and the ability to change colors, tones, shades, and brightness over time. These attributes contribute to the quality and value of our kitchens and should not be considered defects.
Natural materials, such as wood, marble, and granite, are “living” materials that undergo ordinary changes over time. Wood may experience modest changes due to slight separations at joints or minor distortions; these are not flaws but confirm the authenticity of the wood. Glossy surfaces and water-based paints are subject to natural variations in tone and shade with prolonged exposure to light.
These characteristics are not defects but rather enhance the value of the materials used and underscore the uniqueness of the product.
WARRANTY DURATION
The supplementary warranty offered by RASTELLI extends for 5 (five) years from the date the product leaves the RASTELLI factory. The date on RASTELLI’s commercial invoice will serve as the reference date for this purpose.
TO WHO THE WARRANTY IS AIMED
This limited warranty supplements and does not replace the warranty provided under the applicable legislation of the country where the kitchen has been sold. It is valid only for purchases made by private consumers for domestic use. This warranty is extended to the original purchaser of the product and is not transferable, even in the event of a gift or loan. Proof of purchase, such as the receipt and/or the original invoice, is required to claim the warranty.
TERMS AND CONDITIONS – COMPLAINTS PROCEDURE
Complaints concerning defects must be submitted in writing within 7 days following their discovery to the RASTELLI dealer from whom the kitchen was purchased. If the dealer is no longer in business, the complaint form must be submitted directly to RASTELLI, along with the original receipt and a concise yet clear description of the defect, supported by photographs illustrating the issue.
RASTELLI may request further explanations, additional photos, or a physical inspection.
RULES FOR USE OF THE KITCHEN
This warranty is valid provided that the rules for assembly, use, and maintenance, as specified on the website, are followed.
EXCLUSIONS FROM WARRANTY
This limited warranty does not cover the following:
– Kitchen design errors not made by RASTELLI;
– Problems related to assembly, individual pieces, and/or the entire composition;
– Products partially covered by a producer warranty (e.g., electrical appliances, plumbing fixtures), electrical devices, worktops, and sinks;
– Glass;
– Kitchen elements that are not main components of the fitted kitchen (e.g., chairs, tables, TV area);
– Manufacturing and material defects not reported at the time of product delivery;
– Defects not reported within 7 days following the discovery of each fault
– If the kitchen or any of its components are moved or altered from the original configuration provided by the manufacturer or installed by unqualified personnel.
– Improper assembly, inappropriate maintenance, or repairs improperly performed by unqualified personnel.
– Replacement of components or accessories with non-original parts.
– Accidental damages, incorrect or improper use, abuse, non-domestic use, omitted or insufficient maintenance, and incorrect storage.
– Normal wear and tear, cuts/scratches, or damages caused by impacts or accidents.
– Outdoor use, or exposure to temperature and humidity levels, even if only occasional, that do not comply with the recommended usage rules.
– Any damages resulting from loss of use or procurement costs for a potential kitchen replacement.
– Removal, dismantling, and re-installation costs of the replaced product or its parts.
– Any shipping and delivery costs of the defective product to and from the RASTELLI factory or RASTELLI supplier, including delivery costs for replaced products.
– Natural disasters and exceptional occurrences.
– Other situations not explicitly covered by this warranty.
DAMAGES AND/OR ADDITIONAL COSTS
Except as explicitly provided in this warranty, RASTELLI shall not be liable for any indirect damages caused to third parties or any other expenses related to the use of the kitchen.
The content of this warranty is exclusive and excludes other remedies.
INTERVENTION MODALITIES
Upon receiving a complaint regarding a defect, RASTELLI will examine the product. If a manufacturing or design defect covered by this warranty is confirmed, RASTELLI will proceed to repair or replace it with the same or an equivalent product. The recognition of the defect, the validity of this limited warranty, and the decision to repair or replace the product will be at the complete and unrestricted discretion of RASTELLI.
This warranty does not cover delivery and shipping costs (including those for repaired or replaced components), which are to be paid by the Customer, nor labour costs, which must be paid directly to the service personnel.
If the kitchen model is no longer available or produced, RASTELLI will replace the defective part with a suitable product or one of equal value, at its complete discretion.
NORMATIVE CONCLUSION
Any interventions involving repairs and replacements under this warranty do not extend the duration of the initial warranty nor activate a new one.
The sole liability of any statements contained in this limited warranty shall be limited to RASTELLI and represents the customer’s exclusive recourse in the event of a valid warranty claim.
Any mandatory warranties provided by law remain in effect in accordance with the applicable legislation for the individual sale.
JURISDICTION
This warranty is governed by Italian law, and the competent court is the one local to where RASTELLI is established (Atri – TE, Italy).
